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A change in Training Of
Quality Managers
1.
INTRODUCTION AND BACKGROUND
Three EOQ
working groups have been
working on the development
of courses for quality
managers. In doing so
we have reached a
point of breakthrough:
courses for quality managers
these days have to be quite
different than we have
experienced before. This
article gives the
argumentation why and the
direction wherein these
changes should take place.
It is meant for discussion
within the EOQ on the
possibilities of a new
direction of quality
management, we call integral
excellence.
We would like to add here
the results of three studies
that have been done in the
US and Europe concerning the
attitude, skills and
knowledge companies have
defined to be important for
(all their ) employees and
new models that had emerged
from the work of Daniel
Goleman et al, Ken Wilber,
Don Beck and Chris Cowan,
Richard Barrett.
Appendix 1
Roles and vMEMES
In two American
studies carried
out by Evans
and Weinstein,
Petrick and Saunders
reviewed in Quality
Progress, the
central question was
whether higher
education in the
United States was
"doing the right
things" and "doing
things right" in
respect of providing
education in Total
Quality Management (TQM).
These studies are
repeated in Europe
and reported in
Quality Progress,
September 2000 by
Van Kemenade et.al.
Preach what you
teach.
It was agreed to run
a workshop to enable
members of the
working groups to
understand the
principles of the
All Quadrants, All
Levels model of
Ken Wilber which
embodies the
principles of Spiral
Dynamics developed
by Beck and Cowan.This
workshop was held in
December 2002 in
London.
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